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Waitrose and John Lewis ‘may have to close stores’

PUBLISHED: 16:22 06 February 2020 | UPDATED: 10:34 07 February 2020

John Lewis in Norwich. Pic: Archant

John Lewis in Norwich. Pic: Archant

Retail giants John Lewis and Waitrose could be forced to shut stores unless sales improve.

Waitrose in Eaton, Norwich. pic: ArchantWaitrose in Eaton, Norwich. pic: Archant

The shock news came as new chairman Sharon White, who joined the John Lewis Partnership from Ofcom this year, told staff at the employee-owned business "difficult decisions about stores and about jobs" would need to be made.

She added the company is facing the most challenging period since it was founded nearly 100 years ago.

It is not yet known if stores in Norfolk will be affected.

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In a private meeting, Ms White added that trading remained disappointing with not enough profits to invest in improvements.

She gave the speech in the grounds of the partnerships' own 100-acre private members club, Odney Club in Berkshire, one of a handful of retreats owned by the group.

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The former civil servant also told workers to show "humanity" to those who lose their jobs and demanded managers "improve the diversity" of new recruits.

Ms White arrives at a difficult time for the partnership, with the sudden departures of both the managing directors for Waitrose and John Lewis quitting within the last few months.

A major overhaul of the retailer's structure took place in October with separate functions at John Lewis and Waitrose merged in an attempt to cut costs.

Outgoing chairman Sir Charlie Mayfield also warned in January that the staff bonus could be scrapped this year due to poor results.

The prediction came on the same day he fired Paula Nickolds, who had only just been unveiled as the new managerial head of the merged businesses.

Bosses also shut 12 Waitrose stores with the loss of 1,100 jobs last year.

But Ms White appeared to suggest she felt the partnership could have a strong position in the high street and in the nation's hearts.

She said: "We should be owning the ethical and environmental agenda. I think in 2020 the partnership values are more important than ever.

"More than 10 years since financial crisis and as a country we are still asking: is business doing its role to create a good society, good jobs and decent pay?"


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