An 'exceptional' West Norfolk carer has described the moment she found out she was nominated for a national award.
Jacqueline Lynn, 60, is one of only five finalists shortlisted for caregiver of the year at the Home Instead Senior Care Awards.
Initially there were 200 carers put forward for the category but organisers were impressed by Mrs Lynn's efforts in caring for her clients.
'It is absolutely amazing,' Mrs Lynn said. 'At the end of the day I am just doing my job and I love what I am doing.
'They asked all my clients how I was and how well I work, they sent in some lovely things about me.
'It's so embarrassing really but I humbled I have been offered this award.'
Her clients and their family members described Mrs Lynn as a 'cheerful, kind, considerate and reliable' caregiver.
Mrs Lynn, from Snettisham, has only been a caregiver for a year having joined Home Instead West Norfolk in 2016.
Two years ago, Mrs Lynn suffered a back injury when she was working in retail, which left her unable to work.
But this did not deter Mrs Lynn from searching for a job as she felt she had more to give.
'I saw the ad online and it said companionship is a criteria for the job,' she said.
'I thought that sounds lovely, I'm sure I can do something like that and they gave me the chance.'
Mrs Lynn visits elderly people in their homes and help them with various day-to-day needs. However she goes a little bit further by planning fun and engaging activities - from a simple chat over coffee to a quick trip to the beach.
With one of her clients, who suffers with dementia, Mrs Lynn has created a life journal in which she takes photographs every time they go on a trip.
Mrs Lynn added: 'We'll go down to the coast or for a drive, just to get them out and find things that interest them.
'I take a photo everywhere we go and it reminds her of where we go.
'With this type of work you never know what's going to happen, they could go to hospital or in a care home, which we don't want to see happen as there's no place like home.'
Home Instead employs more than 9,000 caregivers across its 190 UK offices. Each office was invited to nominate one outstanding caregiver.
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