Many happy returns for Sean at Wrights Mazda

Sean Curtis has returned to Wrights Mazda in Norwich as dealer principal while Michelle Crouch has b

Sean Curtis has returned to Wrights Mazda in Norwich as dealer principal while Michelle Crouch has been promoted to sales administration and marketing manager. - Credit: supplied

There's a familiar face back at Wrights Mazda in Norwich with Sean Curtis returning as dealer principal.

Sean had been at the Cromer Road dealership for 10 years, rising to the role of customer care and service manager, before moving to a Mazda dealership in London as aftersales manager so he has maintained his relationship with the brand.

His return to Wrights coincides with Michelle Crouch being promoted to sales administration and marketing manager after 13 years with the dealership.

Both look forward to welcoming old and new customers to the dealership, where long service seems to be the norm. Brothers Dean and Wayne Crosswell, general manager and head technician respectively, have both been there for more than 25 years while group operations manager Richard Marler, warranty and service manager Mike Barnes, technician Lee Harrison and service receptionist Ingress Chamberlain each have 20 years or more service.

Managing director John Wright said: 'I'm extremely grateful to all at Norwich for their tremendous loyalty. It means we operate like a true family business, where customers will see the same people on each visit, building up a real relationship with us for all their motoring needs.'

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Sean said: 'Customer satisfaction is so important to a local business.

'When we were talking about me coming back to Wrights it was nice to know all the staff were still here and that speaks volumes for the dealership, Mazda and the team for them to all still be together working in the same place.

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'Since I have been back it is nice to see all the customers again – they do a bit of a double-take when they see me!'

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