Public transport users attended meeting in Great Yarmouth about future plans

First Bus attended the transport users group meeting. Picture: Submitted

First Bus attended the transport users group meeting. Picture: Submitted - Credit: Archant

Bus improvements, the conduct of drivers and passenger safety were the main focus of a transport public meeting.

Chaired by Tony Grice of the East Norfolk Transport Users Association (ENTUA) around 15 people attended the meeting in Great Yarmouth's Christchurch.

Representatives from major transport providers attended, although there was no representative from Abellio Greater Anglia. They were said to be very apologetic and will be meeting with the ENTUA later on in the year.

First buses network manager Iain Rankine, and bus manager Alvin Parker mentioned the revised X1 and X11 bus timetable is working well, and with the introduction of the number 15 service to connect with Acle they have been able to offer opportunity across the network.

They added that there are a lot of good drivers in Great Yarmouth and Lowestoft, although some do need to be approached about their attitude. They confirmed that all complaints are fully investigated and the right course of action is taken.

They discussed safety on buses and said the majority of buses have CCTV installed. First have launched a new campaign for the winter where they are providing customers with a reflective band to put around their wrist so bus drivers can see and stop for the customer.

Office manager of Our Hire that runs Our Bus, Nathan Hemsly said they are focusing on making the network as good as possible. He said: 'Being a small company, we need to hear from our passengers. Our niche is focused on you, we want to serve the small communities.'

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Daniel Yellop, transport co-ordinator at Norfolk County Council (NCC), said they will be introducing real time information displays on 14 stops between Gorleston and Caister as well as improving the lighting in Market Gates and making it tidier.

A regular bus user raised their concerns over taxis queuing up outside the bus station in Yarmouth and the disruptions it causes on the number two service. When the bus arrives passengers have to walk onto the road to get to the bus.

Another bus user said the bus stop for the X1 and X11 was a pain to wait at as people would push to get into the bus as the bus stop post wasn't near the bus stand. NCC and First noted the comment and considered a longer bus stand.