Police probe into ‘ill treatment’ at closing Norfolk care home

Police are investigating reports of ill treatment or neglect of residents at a mid Norfolk care home, which announced its closure on Thursday.

Two men have been questioned by police in connection with these reports, at Courtenay House, in Tittleshall and a home manager has been suspended.

Norfolk police have confirmed that a man in his 20s and a man in his 30s have been spoken to in connection with the incidents.

They have been released but remain under investigation.

MORE: ‘Inadequate’ Tittleshall care home to close ahead of damning CQC report

A spokesperson for Courtenay House confirmed that “a home manager is suspended during enquiries”.


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In a statement, Norfolk police said they “have not investigated any suspicious deaths at the care home”.

Courtenay House is operated by Four Seasons Health Care.

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The home’s closure was announced on Thursday, ahead of the publication of its latest Care Quality Commission (CQC) inspection report, which detailed a litany of care failings at the home.

A copy of the report, which has been seen by this newspaper, gave Courtenay House an overall rating of ‘inadequate’.

It also states that “the service is now in special measures”.

The home underwent two unannounced inspections on August 30 and September 7, and inspectors identified 14 breaches of care regulations.

The report noted: “Incidents that required reporting to the local authorities safeguarding team were not always reported.”

A spokesperson for the home said police and safeguarding authorities were informed after a nurse raised concerns about the conduct of a male care assistant towards two residents.

The spokesperson said: “The nurse’s complaint against the care assistant included that he handled the residents using incorrect techniques, or roughly, while providing personal care and spoke to them in an inappropriate way.

“A home manager is suspended during enquiries into whether our policies, procedures, systems and documentation to support quality of care were complied with.

“Our first consideration is for the wellbeing of the people in our care and we have cooperated fully and actively with the police investigation. We have an active whistle blowing policy.

“It would be inappropriate to comment further ahead of the outcome of the investigation.”

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