Oulton Broad care home ‘thrilled’ after being awarded outstanding CQC report
- Credit: JAMES BASS PHOTOGRAPHY
An Oulton Broad care home has been rated as 'outstanding' following an inspection.
Broadlands care home, of Borrow Road, was praised by inspectors from healthcare regulator the Care Quality Commission (CQC) for providing residents an 'exceptional standard of care' during a visit to the care home on July 27 this year.
The inspection highlighted the care home's weekly 'well-being' clinic, which was set up in response to residents' comments and inspectors found residents were supported to express their views and were 'involved in the care and support they were provided with'.
Anne Maas, manager at Broadlands care home, said: 'We're all thrilled- it is an achievement for all of us. We can't replace 'home' for people but we want to be the next best thing and we make life here what people want it to be for them.
'The staff work hard to build relationships with our residents and we make sure we adapt our routines to meet their needs, rather than the other way round.'
Run by the charitable organisation Greensleeves Care, Broadlands is among 1pc of care and nursing homes in the UK that have an 'outstanding' CQC rating, and is one of only two homes within 30 miles of Lowestoft to have this accolade.
The report also praised the care home for the responsive service provided: 'People were involved in a wide range of activities and group work tailored to meet their individual needs and goals to ensure that their lives were as fulfilling as possible.
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'Links with the local community and fundraising events ensured people were not socially isolated.'
Clive Rushworth's mother, Violet, has been living at Broadlands since February.
'We saw 24 other homes and this was head and shoulders above the rest,' Mr Rushworth said.
'My mother has very individualised care. They offered to take her to church, something that's really important to her, but at 93 she finds that quite challenging so they hold a Holy Communion service at the home.'
For more information about Broadlands care home or to view the full CQC report www.greensleeves.org.uk/carehome/broadlands.