Norwich mother-of-two left in tears after barrage of abuse from bus passengers due to her pushchair
- Credit: Copyright: Archant 2017
A mother was in tears after copping what she said was a barrage of verbal abuse from a fellow passenger on a city bus.
Holli Oldfield, 31, from Edwards Road, Sprowston, was taking her two young children to see Bonfire Night fireworks when a ride that should have been a treat for her son turned into a nightmare that left her shattered and upset.
Miss Oldfield said she got on the First 24A Red Line First Bus at Plumstead Road with her two-year-old Buddy and six-month-old Jesse when the incident started.
She said: 'I thought it would make a nice change because my little boy loves buses.
'I sat in one of the priority seats because I had my double pushchair and this lady started really abusing me, saying I shouldn't be on the bus with the pushchair.
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'She said she worked for First and was going to report me. She took out an ID badge and waved it in my face, but she could have just been saying that.'
Miss Oldfield said she pointed out that the pushchair was no wider than a wheelchair, which would be allowed on the bus.
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She said: 'She was quite intimidating, and really in my face.'
Miss Oldfield said the incident made her feel so uncomfortable she would think twice before catching the bus again.
She said: 'She was really horrible and it has put me off wanting to take the bus with my children again. She made me feel victimized on that entire bus journey.
'I was in floods of tears.
'I got off at Castle Meadow, and as I did I reported it to the bus driver.
'He was very apologetic and said he was sorry.
'He asked me to point out the lady, which I did.'
A spokesman for First said: 'We do from time to time experience disagreements between customers travelling on our buses.
'The alleged incident was brought to the attention of our driver who did apologise for any distress caused but was unaware of the conversation that took place between the two passengers prior to being told.
'As a general piece of advice to all customers who travel on our buses, all walkways should be kept clear at all times to ensure everyone travels in a safe environment and access is free of obstructions in case of an emergency'.