Revamp for Norwich City Council’s customer centre gets go-ahead

City Hall. Picture: Mike Page

City Hall. Picture: Mike Page - Credit: Mike Page

The section of Norwich's City Hall where people go to deal with issues such as council tax, rent, parking permits and housing is to get a revamp – at a cost of £270,000.

Norwich City Council says it needs to spend the money to improve its customer centre and turn it into a 'modern, welcoming and flexible space'.

The council's own planning committee recently granted permission for the changes.

The idea is that the new look centre, which will be more open plan, will encourage self-service. There will be fixed tablets where people can access online services and free WiFi.

The work will mean the centre has to close for 14 weeks starting from Friday, May 25, with a temporary building based at The Forum from Tuesday, May 29.


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Housing advice appointments and document scanning for benefit claims will still be available at City Hall throughout the refurbishment.

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