John Grose dealerships provide award-winning service for Motability customers

Paul Kelly, centre, Motability Operations dealer development manager, presents the regional customer

Paul Kelly, centre, Motability Operations dealer development manager, presents the regional customer service award to John Grose Loweestoft service manager Tracy Phelan and new car sales manager Karl Rogers. Picture: John Grose - Credit: John Grose

John Grose's Kia and Ford franchises at Lowestoft have won an award for their customer service from the Motability Car Scheme.

Motability customers in the Lowestoft area can be sure of receiving award-winning customer service when they visit local dealer John Grose.

Its Ford and Kia franchises in Whapload Road have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards by Motability Operations to recognise and reward outstanding customer service provided by local Motability dealerships.

The dealer awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme's national dealer network. The awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance.

Celebrating the Motability Scheme Dealer Award win, Richard Howard, group sales director from John Grose, said: 'The Motability Scheme is renowned for its high standards and, here at John Grose, we are honoured to be recognised for our work in partnership with the scheme. We are incredibly proud to win this Motability Dealer Award and look forward to continuing our award-winning approach to business and customer service in 2017.'


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A key contributor to John Grose's award is its annual Motability Awareness Day, which will take place for the fifth year running on Friday, June 16 at the Lowestoft and Ipswich dealerships. The event offers a great opportunity to find out more about the scheme and what's available through Motability and John Grose.

Anyone who receives the higher rate mobility component of the disability living allowance, the enhanced rate of the mobility component of personal independence payment, war pensioners' mobility supplement or Armed Forces independence payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

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For more information about the Motability Scheme, John Grose or its Motability Awareness Day on June 16, call 01502 565353,log on to www.johngrose.co.uk/motability or visit the dealership in Whapload Road, Lowestoft, which is open seven days a week.

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