Heathgate Medical Practice rated as outstanding following inspection by Care Quality Commission
- Credit: Archant
Health inspectors have lavished praise on a GP surgery in a village outside Norwich after a comprehensive inspection.
The Care Quality Commission (CQC) rated Heathgate Medical Practice, based in Poringland, as 'outstanding' - following a visit in January.
Inspectors were particularly impressed with:
- The open and transparent approach to safety.
- The responsiveness to patients' needs.
You may also want to watch:
- The skills of the staff.
Heathgate Medical Practice provides services to around 8,800 patients, along with its branch surgery in Rockland St Mary.
- 1 Man in his 50s dies after head-on collision on A143
- 2 'Never seen anything like it' - Norfolk Christmas shopping frenzy has begun
- 3 How Norfolk are you? Take this quiz to find out
- 4 Chantry Place 'close to finalising deals' with four major brands
- 5 Norfolk RSPCA store appears on Rip Off Britain
- 6 'Landmark' former Tuttles store could be set for new lease of life
- 7 Police probing reports Norwich clubbers have been spiked by needles
- 8 Air ambulance and coastguard attend incident on Sheringham beachfront
- 9 Brown Derbies and Bender sausages, when Wimpy ruled fast food
- 10 Woman who died in A47 collision named
It has seen a 7.5pc increase in patient numbers in the past ten years.
Despite this the CQC reported 95pc of patients found it easy to get through to the surgery by telephone, compared to the South Norfolk average of 70pc and national average of 73pc.
The practice used a text message appointment reminder service for those patients who had given their mobile telephone numbers.
Among the outstanding areas of practice highlighted by the CQC was a monitoring service for patients with eating disorders, a weighing room for parents to weigh their babies, and staff being dementia friendly and having completed deaf awareness training.
In addition, the practice made weekly visits to the local care homes to see patients with acute needs to discuss care plans.
'Each patient had a proactive care plan at the homes which was updated regularly,' the CQC inspectors said in their report.
Inspectors also carried out advance care planning for patients with dementia, and had a system in place to follow up patients who had attended A&E when they may have been experiencing poor mental health.
Garry Whiting, managing partner at the surgery, said: 'The partners and staff at the practice are delighted with the outcome of our recent CQC inspection.
'The outstanding rating reflects the care the whole team looks to provide to our patient population in challenging times within the NHS.
'The report highlights a number of strengths in the service we provide and identifies areas for us to develop further.
'I am proud to be part of a team that works hard to deliver the appropriate care and services for our patients.
'They are a loyal, hard-working group of people who deliver the level of care I would like my own family to receive from the NHS.
'The report highlights the engaging group of patients registered with the practice, who work with us to manage their health in partnership with our clinical team - and have been active in being critical friends via our strong patient participation group.'