What inspectors said about Norfolk’s four worst care homes

Photo: Peter Byrne/PA Wire

Photo: Peter Byrne/PA Wire - Credit: PA

Thousands of the region's elderly people are living in care homes deemed to be failing to meet standards.

The Lodge Care Home on Watton Road in Ashill. Picture: Matthew Usher.

The Lodge Care Home on Watton Road in Ashill. Picture: Matthew Usher.

Here's what the watchdog, the Care Quality Commission (CQC) said about Norfolk's four 'inadequate' rated care homes:

The Lodge Care Home, Watton Road, Ashill

This is a home for up to 20 older people, some of whom may be living with dementia.


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The CQC report, following an August 2015 inspection, said: 'People's safety had been compromised. The provision of training had deteriorated over the last year so that some new staff had little or no training and induction.

'Institutional routines had developed which did not promote care...and unreasonably compromised people's choices which resulted in some people being woken up to get out of bed from 3.15am.' It described this practice as 'potentially abusive'.

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The report said one person told how staff locked them in and they had to wait until staff unlocked their door in the morning so they could come out of their room. 'We concluded that the person was effectively being inappropriately restrained,' it added.

The home owners did not respond to our calls.

Northgate House, Links Avenue, Hellesdon

The residential home for up to 22 older people was inspected in June last year.

The report said people's safety had been compromised in a number of areas, the premises needed maintenance, risks to people's welfare not routinely reviewed or acted upon, staffing levels not always adequate, quality of care reports were poor and training arrangements were haphazard.

It added: 'People did not receive safe care in the home because adequate steps were not taken to reduce the risks to people's welfare.'

No one at the home returned our calls.

Brundall Care Home, Blofield Road, Brundall

The Eastern Healthcare Ltd home provides nursing care and support for up to 39 older people, some of whom may live with dementia and was rated in July.

The report said: 'Individual risks to people were not properly assessed by staff and actions to reduce, remove or improve the risks to people were not taken.

'There were not enough staff available to meet people's needs. This resulted in people having to wait for care and being left unattended.'

Other issues included staff not getting enough training, not enough support to ensure people drank or ate enough and therefore a risk of becoming malnourished, low staff morale, people being unsupervised for long periods of time, poor care records,

The owners did not respond to our request for a comment.

Hamilton House and Mews, The Street, Catfield

Owner Prime Life Limited has confirmed this home, for up to 39 people with mental health needs, has closed since its inspection last August. The report said: 'People told us that they felt safe living at the home and that they would talk with staff or the nurse if they had any concerns. However, low staffing levels and poor quality of staff training compromised staff's ability to consistently ensure people were kept safe from avoidable harm.'

•What are your experiences of East Anglia care homes? Email david.powles@archant.co.uk

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