New mental health helpline to be launched in west Norfolk

Local mental health helpline to be introduced in West Norfolk. Picture: Newscast Online

Local mental health helpline to be introduced in West Norfolk. Picture: Newscast Online - Credit: Newscast Online

The service, based in King's Lynn, will begin in September to offer more localised support for patients.

It will be run by West Norfolk Mind and is part of a range of measures being introduced to provide support and help closer to home.

Last month, the West Norfolk Clinical Commissioning Group decided a centralised scheme being piloted in the county failed to meet the needs of patients located in west Norfolk.

Dr Sue Crossman, chief officer of West Norfolk CCG, said: 'By working with our west Norfolk partners service users will receive a more locally focused model of response and care.

'This will give us the opportunity to draw in a range of practitioners that have existing knowledge of local service users who can ensure they receive appropriate and timely care and support locally.'


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The helpline is part of a broader approach to improving mental health services in west Norfolk.

Other measures introduced include a £300,000 investment in mental health liaison services within accident and emergency; increasing capacity for those suffering serious mental health conditions; and improving services for diagnosing and treating dementia.

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- The telephone helpline goes live on September 1, and will run from 8am-8pm Monday to Friday. A message with signposting advice will be available outside these hours.

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