Improvements made at west Norfolk doctors' surgery - but more needed

Boughton Surgery. Picture: Ian Burt

Boughton Surgery. Picture: Ian Burt

Significant improvements have been made at a doctors' surgery, which was rated as inadequate by inspectors from the Care Quality Commission, but more still needs to be done.

Boughton surgery, near Downham Market, was placed in special measures by the health and social care watchdog earlier this year, after inspectors found that patients were still at risk of harm because systems and processes were not in place to keep them safe.

A warning notice was issued and the CQC visited again in August when it carried out a focused inspection to check on the specific areas of concern it had flagged up.

A subsequent report stated that “significant improvements had been made to
the practice policies
and procedures; however, further improvement was needed to ensure that these were cascaded and used by staff”.

The practice must now take action to ensure that the appropriate recruitment checks are undertaken, and that all staff have received the appropriate training and assessments required.

The surgery should also take action to “embed effective processes for policies and procedures into the culture of the practice”.

A spokesman for NHS 
West Norfolk Clinical Commissioning Group (CCG) said: “Boughton surgery’s latest CQC report notes that the practice has made significant improvements following its inspection in May while acknowledging that further improvements are needed.

“The CCG continues to work closely with the surgery to support them in making these necessary improvements and is confident it is providing good patient care.”

What kind of care have you received at the Boughton surgery? Email

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