Hellesdon Hospital inspection

An inspection report into a mental health hospital in Norwich has found only minor concerns in two areas.

The Care Quality Commission has published a report following a routine review of compliance inspection it carried out at Hellesdon Hopsital.

Inspectors were told that patients were involved in making decisions about their care and treatment, and that they had opportunities to influence changes on the ward through regular community meetings.

People also made positive comments about the care they received and about the staff. The report says: 'We were told that people felt protected by staff and they would listen to and act upon any complaints.'

One person told inspectors: 'Staff listen to me on this ward and they understand my problems.' Another patient said any restraint was carried out safely.

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However, in one case a patient was unhappy because they said staff had not done enough to help them when their property was missing.

Concerns were also raised over the safety and suitablity of premises, but it was noted that Norfolk and Waveney Mental Health Foundation Trust is nearing completion on a programme to reduce ligature risks.

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A spokesman for the trust said that it was already aware of both of the issues identified and was working to address them, and that it welcomed the CQC's findings.

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