Hellesdon care home previously rated among Norfolk’s worst praised by inspectors

Kane Thomas, manager of Northgate Care Home.

Kane Thomas, manager of Northgate Care Home. - Credit: Archant

Health inspectors have said improvements are being made at care home which was rated among Norfolk's worst.

Northgate Care Home, in Hellesdon, was judged to be 'inadequate' by watchdog the Care Quality Commission (CQC) last August and placed in special measures.

But now, following an inspection in June, the measures have been lifted as improvement have been found in medicines management, hygiene, and staffing levels.

Kane Thomas, the care home's new manager who took up the post earlier this year, said the care home now had 'an experienced and skilled team supporting the residents'.

Concerns were raised by inspectors last year over out-of-date food, a soiled chair lift, the lack of staff, and poor medicines management.


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But, according to their newest report, the CQC found that 'considerable improvements have been made'.

However more must be done - which is why the care home has now been rated as 'requires improvement'.

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Mr Thomas added: 'The way we manage medicines has since been overhauled with a new provider in place.

'We have focused our attention on improving the quality monitoring, training for staff, and a more robust record keeping system.

'We are working closely with CQC to fulfil our action plan.

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