Health and ambulance joint effort to tackle 999 response delays in north Norfolk

Dr Alasdair Lennox

Dr Alasdair Lennox - Credit: Archant

Health service commissioners and ambulance officials are working together to improve 999 response times for patients in North Norfolk.

The North Norfolk Clinical Commissioning Group meets monthly with the East of England Ambulance Service.

The CCG is keen to address public concerns over response times highlighted by the case of 90-year-old former nurse Barbara Hedley from Beeston Regis, who waited six hours for an ambulance after a fall at home.

National targets say 75pc of calls involving urgent cases should get an emergency response inside eight minutes. In North Norfolk that figure is just 35.7pc.

Cromer GP Dr Alasdair Lennox said joint working had already secured improvements.


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They included: a new double-staffed 24-hour ambulance based in Cromer and a rapid response vehicle, based at Hellesdon, to provide extra cover to the Aylsham area.

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