Deadline passes for ambulance service to respond to damning report

Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bra

Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bradley - Credit: Archant 2013

The region's under-fire ambulance service submitted its official response to a damning report today - however patients will have to wait to find out the content of its action plan.

All five non-executive directors of the East of England Ambulance Service have resigned since the publication of a governance review by Anthony Marsh, chief executive of the West Midlands Ambulance Service.

Mr Marsh hit out at managers for not listening to staff, claiming they had developed a 'sense of helplessness', which had led to the failings of the NHS trust. He also made 25 recommendations for the ambulance service to improve.

A spokesman for the East of England Ambulance Service said their official response to the review had been submitted to the NHS Trust Development Authority (TDA).

A spokesman for the TDA added that they would look to publish the action plan later in the summer. 'Over the coming weeks they will be reviewing the response received from EEAST to gain assurance that it is sufficiently robust and addresses all concerns as a long term operational plan. The NHS TDA continues to support the Trust with work already underway to improve services to patients.'


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