Greater Anglia supports national plans to simplify train fares
- Credit: James Bass
Train operator Greater Anglia is supporting national plans to simplify train fares and make buying tickets easier, by making its own customer-focused improvements.
The Rail Delivery Group, which represents all train operators and Network Rail, today announced trials of a new fares system and an action plan for companies, aimed at making ticket purchase from ticket vending machines easier and simpler.
Andy Camp, Greater Anglia Commercial Director, said: 'We fully support the Rail Delivery Group's plans.
'We are already well advanced in adopting and delivering the actions announced, with some initiatives already in place and other planned as part of our new franchise.
'We are committed to offering our customers great value fares and make it as easy as possible for them to use our services.'
Greater Anglia has introduced a new fares price promise, designed to guarantee the best price possible if customers book via the Greater Anglia website or app.
Or refunding the difference if they find the same ticket cheaper elsewhere.
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The company also launched a new website which includes an easier ticket-buying process and highlights how many bargain advance purchase tickets are still available to buy.
Further new fares and tickets are due to be launched later this year, including an advance purchase ticket available up to ten minutes before departure and next year an enhanced FlexCarnet season ticket will be introduced for travellers who use the same route, but do not use it every day.
Changes to ticket vending machines include eliminating some confusing jargon and routes, such as removing the terms 'any permitted' and 'London terminals' where appropriate to do so and putting on a cheapest fare button.
Customers will also be able to buy a wider range of tickets from ticket machines and the existing card readers on the machines are being replaced with contactless readers which will accept Apple Pay and Android Pay.