Flybe clarifies fixed costs for flights

Airline Flybe, which operates from Norwich International airport, has fallen in line with new rules over price transparency.The airline was one of 13 ordered to list all fixed, non-optional costs for their flight prices on their websites by the Office of Fair Trading (OFT).

Airline Flybe, which operates from Norwich International airport, has fallen in line with new rules over price transparency.

The airline was one of 13 ordered to list all fixed, non-optional costs for their flight prices on their websites by the Office of Fair Trading (OFT).

The OFT demanded action following concerns that passengers were discovering the full cost of their flights only when they come to the last part of the online booking process.

Flybe, which serves 13 destinations from Norwich, is one of 11 airlines to have changed its website to include the total cost from the start of the transaction.

Government taxes including air passenger duty, passenger service charges and security and airport charges will all be included.

Two other airlines, Aer Lingus and Ryanair, have changed their homepages, but have said technical issues prevent them from changing their entire website booking processes immediately.

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Ryanair has said it may not be able to fully comply until January.

The OFT said it was satisfied that these airlines will be making these changes shortly, and will continue to monitor the situation to ensure the agreed changes are made.

Mike Rutter, chief commercial officer of Flybe, said: “Flybe is always mindful of the need to provide quality customer service and this move highlights our commitment towards ensuring that the customer is in full control of their booking, by knowing exactly what they are paying for from the start. With our transparent pricing policy, what you see is what you get.”

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