Embolism sock support service for Great Yarmouth and Waveney needs improvements says watchdog

The Care Quality Commission carried out an inspection

The Care Quality Commission carried out an inspection - Credit: Archant

A charity service providing specialist sock support to people after surgery has been told it needs improvement by the Care Quality Commission (CQC).

The CQC inspected the Support at Home Service in Great Yarmouth and Waveney which is run by the British Red Cross Society and provides anti-embolism sock support at home.

The inspection was on February 8, when the sock service supported two people.

It was given an overall grading of requiring improvement after it gained the status in the safe and is it well-led categories looked at in the inspection.

The report said the sock service had no registered manager in place, was not registered correctly, was not monitoring volunteers to see if they were competent and was not completing internal audits and robust risk assessments for people it supported. It ranked as good in the effectiveness, responsiveness and caring categories.

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