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Dream home turned into a nightmare for Costessey family

PUBLISHED: 15:30 15 April 2017 | UPDATED: 09:38 16 April 2017

One homeowner on Brittania Way, Norwich checking the mounting snagging list with her new home.

PHOTO: Nick Butcher

One homeowner on Brittania Way, Norwich checking the mounting snagging list with her new home. PHOTO: Nick Butcher

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A family who moved into a new build house hoping it would be their "forever home" have spoken out over ongoing issues with a housing developers - 18 months after they moved in.

One homeowner has had many issues with her new home on Brittania Way, Norwich.

PHOTO: Nick ButcherOne homeowner has had many issues with her new home on Brittania Way, Norwich. PHOTO: Nick Butcher

Zena Riley moved into what she thought would be her “dream house” with her husband and two children in October 2015.

The family were one of the first to move onto the Taylor Wimpey development known as Hampden View, being built in Costessey.

But Mrs Riley, 32, said the dream soon turned into a nightmare when she ended up with a 72-point list of things which were not up to standard.

This included the washing machine being installed in the wrong room, the toilet flushing with hot water, the electric tripping and windows not being fitted correctly.

Hampden View housing development, Costessey.
Picture: ANTONY KELLYHampden View housing development, Costessey. Picture: ANTONY KELLY

“The problems were right from the start,” Mrs Riley said, as there were delays in moving in. “But it’s always taken three or four times of me contacting them to get anything done.”

She said the final straw came when she noticed an oily substance in the toilet. Concerned about the water supply, she started buying bottled water. She said having worked hard to be able to afford the five-bedroom house, she was not pleased with the finish or level of service.

“We started from nothing - we went from having nearly paid off our mortgage in our starter home to this and it’s really disappointing, it’s not what you expect for your money,” she said.

“It’s our dream home, it’s our forever home, and we want to retire here. But the back and forth is exhausting,” she added.

A Taylor Wimpey spokesman said: “When Mrs Riley first contacted us to report an oily substance in the toilet, our site team investigated the issue and felt it could be related to cleaning products, as only the toilets seemed affected. She agreed to monitor the issue and come back to us if she remained concerned.”

Plumbers were then called in and the spokesman said they “confirmed that dip stick tests have all come back clear and there are no issues with the drinking water to the property. We have offered to cover the costs of any bottled water Ms Riley has purchased as a result of the issue.

“We are arranging for further investigations into the oily residue in the toilets and will replace the inside of the toilets and the potable expansion vessel to reassure Mrs Riley.”

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