Cromer residents left without a lift for five days

Residents from Cromer were left without a lift for five days after a string of breakdowns.

The group from Meadow Close first noticed the lift was not working on Friday (March 30) morning and reported it to affordable homes provider Victory Housing Trust, who owns and manages the property.

A spokesman from Victory said: 'A team from Stannah lift contractors went out on Friday and found a fuse had blown so they changed the fuse and left the lift working at 3pm, but sadly it broke again.

'We received another call the next day at 9.30am and the team went out again at 11am and fixed it, leaving it working.

'On Monday there was another call at 9.30am and the Stannah team spent four hours trying to get to the bottom of the problem - discovering that they needed spare parts.'

They returned on Tuesday and eventually managed to fix the problem yesterday (Wednesday) morning.

The spokesman added: 'Victory's sheltered housing team leader visited Meadow Close on Tuesday evening to explain the situation to residents and to reassure them that every effort was being made to solve the problem.

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'Victory have now asked Stannah for advice about whether there are any more works which can be undertaken to improve future reliability.

'We would want to reiterate our apologies to residents for the inconvenience caused by this technical issue, and reassure them that we have done everything we possibly can to get the problem fixed as quickly as possible.'

He also added that residents safety had not been at risk.

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