New figures have shown more than a fifth of Norwich's council properties are in need of repairs.
City Hall is coming under fire for its management of its housing stock amid reports tenants are facing long waits and missed appointments and are living in mould-ridden homes.
At a recent full council meeting, members reported a litany of problems people living in their wards are facing, which has left some "angry and disappointed" at how they have been treated.
As of January 23, 3,195 of the 14,700 tenanted properties were waiting to have problems fixed.
Liam Calvert, Green Party councillor for Wensum ward, described the situation as "shocking".
"The council needs to urgently take this problem seriously and speed up repairs and ensure safety so tenants are not left in misery."
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The Labour-controlled authority's cabinet members faced a barrage of questions on the issue relating to instances of scheduled repair appointments being missed, problems with complaints procedures and errors made recording whether or not repairs have been completed.
Maintenance of the city's council housing is the responsibility of Norwich City Services, a council-owned private company.
Deputy leader and cabinet member for housing and community safety, Beth Jones, said the council is working on improving the repairs and scheduling process and that it has seen a huge rise in demand, which is expected to reach 36,000 reports annually.
A six month review has taken place and an improvement plan is being developed for Norwich City Services.
Change include a new role responsible for validating if repairs have been completed successfully.
Ms Jones added that while there are thousands of properties waiting for work to be carried out, there are no emergency repairs included in that figure of 3,195.
It comes as UNISON and the Green Party have called for Norwich City Services to be brought back in-house, which they say will give the council better control over the management of its services and provide better pay conditions for the staff.
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