Patients at Norfolk's unhappiest GP surgery are even more unsatisfied than they were a year ago, new figures have revealed.

Thorpewood Medical Practice, in Thorpe St Andrew, received the lowest satisfaction rating in the county last year, in an annual survey of GP patients.

Eastern Daily Press: Thorpewood Surgery, which has the lowest patient satisfaction rating in Norfolk. Picture; Denise BradleyThorpewood Surgery, which has the lowest patient satisfaction rating in Norfolk. Picture; Denise Bradley (Image: Archant)

And this year, its score was even lower, with just 43pc of its patients rating its service as good - a drop of two per cent.

The damning statistic came during the annual NHS survey of GP practice, which sites an overall satisfaction rating out of 100.

It has also seen a new surgery named Norfolk's happiest, with a whopping 99pc of patients at Aldborough Surgery rating their overall experience as good or better.

Aldborough was one of just 17 surgeries regionwide to have achieved 90pc or above for overall patient experience.

Eastern Daily Press: Aldborough Surgery has the highest patient satisfaction rating in Norfolk. Picture: NewsquestAldborough Surgery has the highest patient satisfaction rating in Norfolk. Picture: Newsquest (Image: © ARCHANT NORFOLK 2011)

Hingham, which topped the list last year, maintained its approval rating of 98pc, while Fleggburgh Surgery scored 94pc and St Clements Surgery near King's Lynn and Great Massingham both scored 93pc.

In the Norwich area, Magdalen Medical Practice in Lawson Road scored the highest - with a rating of 92pc.

At the opposing end of the scale, Thorpewood's rating of 43pc was the lowest score given.

East Norwich Medical Partnership's rating of 48pc was the second lowest, followed by Coastal Villages Practice in the Great Yarmouth area with a rating of 49pc.

The Hollies Surgery in Downham Market and Wensum Valley Medical Practice both scored 54pc.

Meanwhile, the survey found that people in Norfolk and Waveney are more satisfied with GP services than the national average.

Overall, 75pc of patients locally rated their satisfaction as good or better - while the national average was 71pc.

The results also showed that 72pc of patients who took part had their most recent appointment in person - while 22pc were on the phone. This figure was also above the national average of 67pc.

However, while this figure does exceed the national average, it still represents a year-on-year decline for the second year in a row.

In 2022, this 76pc of patients rated services as good or better, while in 2021 this figure was 85pc.

The percentage of people who scored their GP as poor or fairly poor remained at 11pc for the second year running.

A spokesman for NHS Norfolk and Waveney said: "We welcome the results of the 2023 GP Patient Survey, which provides valuable feedback on patients' overall experience of primary care across Norfolk and Waveney and how they access GP services.

"The results show that 75pc of patients across Norfolk and Waveney had an overall good experience, which is higher than the national average figure of 71.3pc.

"This is a testament to the dedication of our GP practice staff who continue working hard to provide high-quality services during what has been a very challenging period."

The survey results are being used to help local health leaders determine where improvements can be made and when individual practices might need greater support in dealing with patients.

The spokesman added: "We acknowledge there is variation in patient experience and we are working closely with GP practices who may need additional help and support to address concerns about access, including providing local practices with guidance for patients in our community who are deaf and use British Sign Language to communicate.

"Practices continue to expand their GP practice teams to make sure that patients get the right care from the right person, first time, which may not always be a GP.

"People may now be seen by a multidisciplinary team member, for example, a physiotherapist, a nurse, social prescriber or a pharmacist."