Virgin Media customers in Norwich have been left furious after receiving no information about what is happening amid a five-day internet outage
A large area in the Golden Triangle has been hit by broadband troubles since the weekend but there has been no communication from the company.
It has left people spending long periods of time trying to find out what has caused the problem, with news it had been fixed failing to live up to its promise.
Jo Donaldson, who lives in Sandringham Road, said: "It has been a nightmare.
"I understand things can go wrong but we are paying lots for this service and to have had no communication from them is really bad customer service.
"We are so reliant on the internet these days for everything. I have two teenage boys and they have been unable to do their homework online.
"I have been with them for years but I will be changing to another provider because of how poor the customer service has been."
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A large number of people on a community Facebook group have been sharing their frustrations, with many also considering moving to another provider.
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Kelly Robinson, who lives off Dereham Road, has said the response "simply hasn't been good enough" and has urged the company to automatically compensate customers affected.
"With a week-long outage like this, we should be told what is happening.
"I’ve been forced to watch my boyfriend’s outdated DVD collection, which is made up of overly violent westerns and American comedies from the noughties which, to put it mildly, have not aged very well."
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A Virgin Media spokesman said: “We’re aware that some customers in the Norwich area may be experiencing intermittent issues with their broadband services and we apologise for any inconvenience caused.
"Our teams are working to restore services to normal levels as soon as possible.”
It is still not known when service will be restored fully.
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