‘Inadequate’ North Walsham care home placed into special measures

The care provided at Walsham Grange has been criticised in a CQC report.

The care provided at Walsham Grange has been criticised in a CQC report. - Credit: Archant

A care home in North Walsham which recorded more than 30 accidents and incidents involving residents in a single month - including 11 mix-ups over their medicine - has been placed into special measures after failing to address concerns over its service.

The Care Quality Commission (CQC) confirmed it was taking the drastic action following a damning inspection at Walsham Grange, Bacton Road, North Walsham in August - the details of which have just been published today (Monday).

It followed an unannounced inspection at the care home in April when three breaches of legal requirements were found and a warning notice was issued amid concerns over the governance of the service.

The latest report from the CQC states: 'The overall rating for this service is 'Requires improvement'. However, we are placing the service in 'special measures'.

'Although additional processes had been introduced to monitor the quality and safety of the service the home delivered, these were not wholly effective. The service had failed to appropriately manage the concerns highlighted in this report. These included a lack of suitably trained and supported staff to meet people's needs in a person-centred manner and failure to mitigate the future risk of accidents and incidents reoccurring.


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'Issues in relation to medicines administration and management had not been identified by the service. There was also a lack of clear plans to action any concerns identified where the service fell short of the required standard.'

Walsham Grange provides residential and nursing care for up to 75 people.

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However, the inspectors noted that since their first visit this year, the service - rated 'inadequate - had closed its Grant Hadley unit which catered for people living with dementia.

At the time of the second inspection, 44 people were living at Walsham Grange on a permanent basis, some of whom required nursing care.

The report goes on: 'At this inspection carried out on August 9, 2016 we found continued concerns in relation to the governance of the home. Although some systems had been introduced to monitor the quality and safety of the service, these were not always effective.

'Each staff member we spoke with told us there were not enough staff to meet people's needs. Staff had either not received or were overdue training in what the provider deemed mandatory.

'For example, out of the eight senior staff, only two had received up to date training in moving and handling. None had received training in equality and diversity and person-centred care.'

And it adds: 'Although the service had introduced a system to record and analyse accidents and incidents, this had not been fully effective.'

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