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Care Quality Commission

Bosses from the region’s mental health trust and the Queen Elizabeth Hospital (QEH) in King’s Lynn have said improvements have been made since they were placed in special measures.

A Suffolk care home group launched just a few years ago as a farm diversification has achieved a remarkable industry accolade, with three of its five homes now rated outstanding by the Care Quality Commission (CQC).

A west Norfolk hospital in special measures has welcomed its new interim chief executive.

Three patients taken to the county’s busiest accident and emergency department in the last eight months tried to self harm while at the hospital because they were not properly assessed.

A care home in Hoxne has retained a rating of ‘good’ from the Care Quality Commission.

An 85-year-old grandmother says she has twice tried to take her own life after serious concerns went unanswered at a care home rated inadequate.

Mental health services for those with more serious issues at a Norfolk prison have been taken back into NHS hands from private firm Virgin Care.

A care home in Wisbech has been ranked as outstanding for putting people at “the heart of their service”.

Who has Norfolk County Council been spending your money with this year?

As the new year begins, public affairs correspondent Dan Grimmer takes a look at six of the biggest challenges which the region is facing in 2019.

A resident at a failing Norfolk care home was left without medication needed for their mental health for a week, it can be revealed.

A care agency which provides help for people in their own homes has been rated as inadequate by inspectors after it was found medication was not given according to NICE guidelines.

Unclean and unsafe equipment were among the risks found at a Thorpe St Andrew care home rated “inadequate” for a second time.

A Norwich care home where Father Christmas answered a call bell at 4am on Christmas Eve has been rated as outstanding.

The new owner of a private mental health hospital in north Norfolk is keen to distance himself from the building’s past.

A 95-year-old woman who died of hypothermia and pneumonia told her daughter she was “freezing” and had not had a shower for three weeks at her failing £500-a-week care home.

An ‘unsafe’ Norfolk care home has been warned it faces urgent enforcement action after problems were uncovered in its latest inspection report.

A 95-year-old died of hypothermia and pneumonia after both boilers failed in a Norfolk care home, where residents had to rely on temporary heaters and hot water being carried in jugs.

One of the county’s worst performing healthcare trusts could merge with Norfolk’s best in a bid to bring together care in the community.

An ex-staff member has described appalling conditions at a care home which has been ordered to shut.

A 92-year-old war veteran was sent home from hospital only to die the next day in agony from a severe bowel obstruction, an inquest heard.

Mental health campaigners will head to London to demand better mental health care in the region.

A Norfolk MP has asked the health secretary to meet with his constituents who “felt they have been let down” by the region’s mental health trust.

A care agency which supports people with dementia and mental health conditions has been rated inadequate and placed in special measures by regulators.

A mental health care home will shut today following a visit by inspectors who raised “serious concerns” about the quality of care.

The head of a coastal hospital which is the only one in Norfolk not failing has announced she will leave.

MPs have called for swift and decisive action to improve mental health services in our region.

The Royal British Legion care home Halsey House has been told it ‘failed to protect vulnerable residents’ after a period which included the death of one person who fell from a window.

The boss of the region’s busiest hospital admitted he considered resigning when he saw the inspection report which placed the organisation into special measures.

A culture of learning from mistakes and hardworking staff are behind a Norfolk hospital being the only one in the county to not be rated as failing.

MPs in Suffolk and Norfolk hope to meet with regulators over the future of the region’s crisis-hit mental health trust before Christmas, it has emerged.

Two people waited 10 hours for ambulances and three others waited a year for mental health support, a survey of north Norfolk’s NHS services found.

Bereaved parents highlighted a number of “vile and sad” suicides in Cromer following a meeting to discuss the mental health “crisis in north Norfolk and beyond”.

A distraught mother has described Suffolk’s mental health service as “farcical” and claims it is failing families after her daughter attempted to take her own life – but was not sectioned.

A care home where mattresses were getting soaked through to the base with urine has been put into special measures.

Applications to become a nurse in Norfolk have dropped by a fifth in just a year, new figures show.

Radical action is needed to tackle the crisis facing Suffolk’s mental health trust, the health secretary has said.

These statistics lay bare the situation faced at the region’s mental health trust, as it has once again been placed in special measures.

The top inspector of England’s hospitals has not ruled out asking the government to take over the region’s failing mental health trust.

Enough is enough. A report from the Care Quality Commission (CQC) shows what we already knew – mental health services in Norfolk and Suffolk are failing.

The region’s mental health trust is today in special measures for the third time, after an inspection uncovered a litany of failings branded “deeply disturbing” by MPs.

Inspectors have said that all 34 of the county’s residential homes and housing with care schemes run by an arms-length Norfolk County Council company are good.

A nursing home in Suffolk which delivers “exceptional care” has been rated outstanding.

The daughter of an ex-footballer who will represent herself at his inquest has spoken about her 15-month battle for justice while fighting aggressive breast cancer.

Five members of staff - including a nurse - were fired from a failing Norwich care home after they were found asleep during a night shift.

Norfolk Community Health and Care NHS Trust (NCHC) is celebrating after being highly commended for two Health Service Journal (HSJ) awards at a glittering ceremony.

A care home owner has challenged a Care Quality Commission (CQC) report that rated the service as inadequate.

Campaigners have shared their views on the sudden resignation of a mental health trust chief – just days before a new inspection report is due to be published.

Bringing staff together was key in a care home turnaround which saw inspectors upgrade its rating from inadequate to good.

Norfolk County Council has stepped in to move services from one of the biggest home care providers in England after concerns were raised over its financial viability.

A care home owner has challenged a Care Quality Commission (CQC) report that rated the service as inadequate.

Overflowing bins, dirty commodes, and toilets not cleaned for more than two weeks.

A Suffolk health watchdog has claimed that poor access to mental health services “has not significantly improved” since the region’s mental health trust was first placed in special measures.

She has been tasked with turning around the region’s troubled ambulance service, but Dorothy Hosein, equipped with a wealth of experience under her belt, is confident she will rise to the challenge.

Crucial home care services for elderly and vulnerable people in Norfolk could be disrupted at the end of this month, the health care regulator has warned.

A South Norfolk care home has retained its rating of Good from the Care Quality Commission.

A new mental health clinic which hopes to provide an online programme of cognitive behavioural therapy (CBT) has held its inaugural training conference in Dereham.

Introducing the finalists in the Investing in Future Growth category of the Norfolk Business Awards 2018, sponsored by JDC Corporate Finance – and what our judges thought of them.

An inadequate north Norfolk care service has been placed in special measures after inspectors found an incident resulting in a staff member’s dismissal was not reported to the authorities.

Mental health services have become the “Cinderella of the NHS” because they don’t have enough funding, the leader of an under-fire trust has said.

More than 150 sexual safety issues have been reported at the region’s mental health trust this year, as regulators call for improvements nationwide.

The chairman of the region’s troubled mental health trust has announced he is stepping down.

A patient of a dentist who had restrictions put on her practice after allegations of “poor treatment” has spoken out about his experience, as it can be revealed another dentist who raised concerns was sacked.

A Norfolk care home for older people could be closed, with bosses saying the rooms are no longer fit for purpose and, with beds empty, the running costs are becoming too high.

Staff at a Swaffham care home have been given their second bonus in a year after it hit full occupancy.

A care home issued with a closure notice last month has unveiled a change of direction, as it looks to restore its reputation.

As yet another health trust in Norfolk in plunged into special measures by inspectors health correspondent Geraldine Scott looks at what is going wrong in the county’s NHS.

A hospital boss has apologised to patients, staff and the community after his hospital was found to be unsafe but pledged that improvements will be made.

“Things have gone wrong.” That was the admission from the Queen Elizabeth Hospital (QEH) in King’s Lynn today as it was revealed the trust had been judged unsafe and poorly led, leading it to be put into special measures by inspectors.

It has been a year of success for the West Suffolk NHS Foundation Trust (WSFT) despite a number of challenges, including seeing its busiest winter on record.

A former Norfolk MP and hospital chairman has been given one of the health service’s top jobs.

The resignation of the boss of the region’s ambulance service has been met with a mixed reaction.

Inspectors have returned to the region’s struggling mental health trust to find out how the service has progressed since May.

Inspectors identified a lack of care and compassion at a north Norfolk care home which they deemed unsafe and uncaring.

Choking and pressure ulcer risks were reported at a Cromer care home which has been rated inadequate after failing to make “significant improvements”.

The bleak way of life in a Great Yarmouth care home which was closed following an inspection last month has been laid bare in a damning report.

A south Norfolk care home has received a rating of Good from the Care Quality Commission (CQC).

A former Gorleston nursing home that specialised for people with Huntington’s Disease is up for sale.

A care home has achieved a clean sweep of “goods” in its latest inspection report.

A care home in Great Yarmouth has been closed after an inspection by the Care Quality Commission (CQC) raised “serious concerns”.

Inspectors have told the region’s struggling mental health trust that issues last year have not been fixed quick enough.

A failing care home which was just one of 14 in the UK to be rated inadequate by inspectors in all areas has been ordered to closed.

Norfolk and Waveney’s integrated NHS 111 and out of hours service has been rated good following a Care Quality Commission (CQC) inspection.

A Lowestoft care home has been rated as ‘good’ in their most recent inspection by the Care Quality Commission (CQC).

More than a quarter of staff at the region’s flagship hospital have been bullied, harassed or abused by colleagues, a new report has revealed.

A former Olympic showjumper used pig’s blood to daub lewd messages inside a Tory peer’s house after she found he had cheated on her, a court has heard.

Two Gorleston medical practices have announced plans to merge in a bid to improve services and meet increasing demand.

Opinion Question the NHS and face the backlash

Saturday, July 14, 2018

“I assume if any members of the EDP team are ever in need of medical attention then you won’t call for an ambulance or use the NHS.”

The retiring chief executive of the health watchdog the Care Quality Commission (CQC) was full of praise during a visit to the West Suffolk Hospital.

A Norwich MP has branded two of Norfolk’s NHS organisations as “just not good enough” after both received unsatisfactory inspection reports.

A new medical director has been appointed at the county’s busiest hospital.

A private healthcare provider has suspended all procedures for its patients at the county’s flagship hospital due to concerns over safety, it can be revealed.

Two hospital consultants have been named in a national report recognising their significant contribution to patient care.

It was launched by Aneurin Bevan in 1948 and now 70 years later the NHS is celebrating a landmark anniversary.

The region’s ambulance service has been told it must improve after inspectors found high demand had left staff burnt out and performance targets missed.

Inadequate care homes which fail to get better will not be tolerated in Norfolk, the county’s adult social care chief has said, as a drive is launched to improve their quality.

Residents and staff at a West Suffolk care home are celebrating after winning a national award.

A Norwich care home has hit back at accusations that it is unsafe and one of the worst in the country.

Whistleblowers claim an inner circle around the leadership, fear of speaking out and ‘bullying culture’ go to the heart of problems at the region’s biggest hospital.

You may never have heard of her but Philippa Slinger has now been given the two biggest challenges facing Norfolk’s NHS.

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