A Norwich motorist has criticised Norfolk County Council for the manner in which it handled her calls after she lost control of her vehicle on an icy stretch of road and crashed.
Faye Smith, 43, who works as a beauty therapist in the city, said she used the Postwick Park and Ride service to get to work each day.
'On Tuesday (December 12) I came off the A47 in the morning in my car and while going down the hill that leads to the park and ride car park I noticed it was very icy.
'I went into second gear and was not going very fast but just felt the car start sliding away - there was nothing I could do.'
She said her Volkswagen Polo gained momentum as it slid downhill before crashing into a concrete island causing significant damage to the chassis and front and back wheels on the left hand side.
'Fortunately I was OK. But when I got out I saw the entire car park was like an ice skating rink.'
Mrs Smith said she rang Norfolk County Council to find out who was responsible for gritting the area.
'The person said it was Broadland District Council. So I phoned them and they told me it was Konectbus' responsibility.
'When I phoned them a lady told me that it is supposed to be done by Norfolk County Council.'
She said she phoned the council once more and asked how she could go about making a damages claim.
'They told me the area had been gritted but the grit had been washed away, but I disputed that. In the end I was sent an e-mail with a link with information on how to claim.
'The council is not taking responsibility for this and I have no faith in them. They had a bad attitude about it.'
Norfolk County Council had not responded to questions, but a Facebook post on the day of Mrs Smith's accident stated they had gritted all county gritting routes the evening before and again at 3am on the morning,
However a combination of snow, sleet, rain showers and freezing temperatures had made it difficult for them.
'This means that in some places, salt that was laid down would have been washed away by localised showers and then the water on the road would have frozen as temperatures fell, and salt needs to be laid before surfaces freeze to be effective.'
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