WATCH: Passengers 'ordered out of hotel' after flight back to Norwich diverted
PUBLISHED: 15:44 22 June 2018 | UPDATED: 21:12 22 June 2018
One person has told of how he and other passengers were ‘ordered out’ of a hotel after their flight from Cyprus to Norwich was diverted to Bulgaria.
Around 200 passengers were stranded in Bulgaria after their flight back to the UK from Cyprus was diverted to Sofia yesterday.
They were initially put up in hotels with meals and told their flight would be rearranged.
However, Jack Weaver videoed himself from Bulgaria recently and said that they were “ordered out of the hotel by the hotel staff” and outside into a thunderstorm.
The flight was grounded after passengers started to smell burning on the plane. A TUI spokesman said: “We would like to apologise to all customers on flight TOM5483 from Paphos to Norwich on 21st June 2018 which diverted to Sofia, Bulgaria last night due to a technical issue. All customers have been provided with meals and overnight accommodation.
“We would like to thank our customers for their patience and understanding and hope to have them on their way as soon as possible.
“We are currently assessing the issue and will update customers directly through the hotel where they will remain until we have a confirmed departure time.
“We try to share up to date information as soon as possible with customers and take all feedback on board to look at how we can make improvements in future.
“We’d like to take this opportunity to reassure everyone that the safety of our customers and crew is of paramount importance.
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