Warning over Norfolk computer virus scam

Families in Norfolk are being warned to watch out for a computer virus scam.

With Scam Awareness Month (February) continuing, Norfolk County Council Trading Standards Officers have fielded a string of calls about the con in recent days.

People in the county have told the watchdog how they have been receiving phone calls from individuals who claim to work for a computer software company, which varies from call to call.

The caller warns that they have identified a virus on their intended victim's computer and asks them to open an internet link, which indicates the computer has a number of errors.

Before 'correcting' the 'errors' remotely, the caller requests an upfront fee and some victims in Norfolk have seen up to �150 vanish from their bank accounts.

Ann Jackson, senior Trading Standards Officer at Norfolk County Council, said: 'If residents receive a call looking to fix computer errors remotely, they should not be taken in by it and should certainly not give out bank account details.

'In Norfolk we have an extensive Trusted Trader service – which allows residents to search through a directory of traders, who have agreed to comply with strict standards and undergone a series of background checks as part of the accreditation process.

'If you do have computer problems I would recommend contacting a trader from our directory.'

The Trusted Trader Directory is available online and is updated on a regular basis at www.norfolk.gov.uk/trustedtrader

• If you've fallen victim to a scam and want to tell your story call reporter Dan Grimmer on 01603 772375 or email dan.grimmer@archant.co.uk