Village care home celebrates ‘good’ rating

Front left, Gerard Dooley, general manager at Hethersett Hall Care Home, with staff and residents ce

Front left, Gerard Dooley, general manager at Hethersett Hall Care Home, with staff and residents celebrating a 'good' CQC rating. Picture: Courtesy Hethersett Hall Care Home - Credit: Archant

A village care home is celebrating after receiving a 'good' rating from the health and social care watchdog.

Front left, Gerard Dooley, general manager at Hethersett Hall Care Home, with staff and residents ce

Front left, Gerard Dooley, general manager at Hethersett Hall Care Home, with staff and residents celebrating a 'good' CQC rating. Picture: Courtesy Hethersett Hall Care Home - Credit: Archant

Hethersett Hall in Norwich Road, Hethersett, received high praise from the Care Quality Commission (CQC) which declared it 'good' in the categories of safe, effective, caring and responsive, and 'outstanding' in the category of 'well-led'.

Gerard Dooley, the care home's general manager, said he was thrilled with the rating, which followed an inspection on January 9.

Mr Dooley said: 'We are delighted that Hethersett Hall Care Home was rated 'outstanding' in 'well-led' by the Care Quality Commission and overall 'good' in four key areas of the inspection following the CQC's most recent inspection.

'I and my team always strive to provide the best possible quality care for everyone who lives at the home.'

Hethersett Hall Care Home. Picture: Courtesy of Hethersett Hall

Hethersett Hall Care Home. Picture: Courtesy of Hethersett Hall - Credit: Archant


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The CQC's report said: 'The service was extremely well-led.

'There was outstanding leadership in place.

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'Audits were thorough, inventive and effective in identifying areas for improvement. The service and the staff were constantly striving to improve.'

The report went on to praise the care home's leadership further, stating: 'There was excellent leadership in place, with a positive, open culture, where the registered manager listened to staff concerns and ideas.'

Hethersett Hall Care Home. Picture: Courtesy Hethersett Hall Care Home

Hethersett Hall Care Home. Picture: Courtesy Hethersett Hall Care Home - Credit: Archant

Hethersett Hall is run by Barchester Healthcare, which runs more than 200 care homes across the country.

It provides residential care for older people, including people living with dementia, who are supported in a dedicated 'memory lane' community.

The care home also offers respite care and day care.

Has your care home done something to be proud of? Email reporter Stuart Anderson at stuart.anderson@archant.co.uk or call 01603 772588

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