A Welsh tourist has described how he was left fearing for his life during a stay at an MJB hotel in Norwich.
Michael Spoors said he was forced to hide in his hotel bathroom after a group of guests tried to kick down his door in a terrifying late-night rampage.
The 68-year-old paid £105 for four nights at the controversial MJB Lodge Hotel on Unthank Road in Norwich last week.
But he checked out less than 48-hours after arriving due to the incident.
Mr Spoors, who lives in Llanelli, said the trouble started on Friday night after he knocked on a guest's door asking them to be quiet.
'As I went back to bed, all hell broke loose,' he said. 'They were like animals and started screaming and banging on my door.
'I have no idea how it stood up to them, it felt like they were trying to break it down.'
In a panic, Mr Spoors said he hid in his bathroom and turned off his light to give the impression he was not there.
But the banging continued and with no way to escape he called the police.
He said: 'The guy on the phone was telling me not to panic and to calm down.
'I thought 'it's easy for you to say when you haven't got someone trying to kick your door down'.'
Officers eventually arrived, and Mr Spoors, who is retired, packed his bags and went to stay with a friend he was visiting.
But his troubles with the hotel did not end there. After phoning to complain and asking for a refund he was offered £9.
And that only increased to £20 when he took his complaint to the hotel reservation website Booking.com
However, since being contacted by the EDP and Evening News, Booking.com has offered Mr Spoors a full refund.
A Booking.com spokesman said the property has a very low rating score and the reviews paint a 'clear picture' for prospective guests.
'We always encourage customers to read reviews in order to make the most informed decision about where they choose to stay,' the spokesman said.
The MJB Lodge Hotel, owned by Tony Burlingham, has some of the worst reviews in Norfolk from its guests.
Mr Burlingham said he was not aware of the incident, but said the guest could have contacted a night porter.
Two teenagers arrested
Police said they were called to Unthank road at 1.40am on May 6 to reports of a disturbance outside Tesco Express.
Two men, both in their teens, were arrested on suspicion of assault.
It is understood that the disturbance was connected to the incident inside the Lodge Hotel.
They were questioned and released after being given a formal caution.
A spokesman said police received another call from a resident of another property on Unthank Road relating to a disturbance inside an address.
'This was connected to the above but no damage was caused or complaints made in relation to this call,' the spokesman said.
It is understood the property was the MJB Lodge Hotel.
EDP and Evening News article sparks concern
Mr Spoors realised he might have made a bad choice after reading an EDP article about the hotel chain.
Earlier this month we reported how the public had voted for two MJB hotels on Unthank Road to become a police priority.
Mr Spoors said he had read a lot of negative reviews about the premises, but did not expect it to be as bad as it was.
He said: 'I was on the train and saw the article about this hotel and thought 'that is where I am staying'.
'Being basic and even scruffy is one thing, but you don't expect to have something like that to happen to you,' he said.
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