Suffolk bus and train passengers praise “helpful” staff
- Credit: Simon Finlay
A survey of train and bus passengers across north and east Suffolk has shown the majority have praised helpful staff while criticising some services at the same time.
The survey by the East Suffolk Travellers' Association (ESTA) looked at 120 train and bus journeys made by its members in the region during November last year.
A breakdown of the figures showed 92pc of members said bus drivers were helpful or very helpful, 73pc said buses were comfortable and 58pc of vehicles arrived on time.
Buses which did arrive late were, on average, seven minutes behind their timetable.
Members praised the improved reliability of the X2 bus service between Lowestoft and Norwich
You may also want to watch:
The survey showed 17pc of members criticised bus shelters as inadequate for the number of people waiting at them and there were concerns that some locations did not even have shelters.
The figures for train journeys revealed that 94pc of ESTA members described conductors as helpful or very helpful, 91pc said trains were comfortable, 52pc of them arrived on time or slightly early and, on average, late trains were 16 minutes behind on time.
- 1 Body found in search for missing 87-year-old Margaret Smith
- 2 'I can't carry it' - Shock as plant starts growing eight inches a day
- 3 WATCH: 'Selfish' drug-driver ploughs into police detective's vehicle
- 4 Norfolk man who had sexual relationship with teen jailed
- 5 Two Norfolk businesses star in TV show
- 6 Family's distress as Covid rules force double-jabbed mother into isolation
- 7 Fly-tipper travelled from Welsh border to dump in Norfolk
- 8 The Range confirms new store at former Outfit on retail park
- 9 Hundreds of volunteers search for missing 87-year-old Margaret Smith
- 10 Funeral held for much loved windsurfer after body found in Sweden
There were concerns over tight connections at Ipswich between East Suffolk Line trains and main line services to and from London.
A copy of the survey report has been sent to train and bus operators, MPS and councils in the region.