Suffolk bus and train passengers praise “helpful” staff


- Credit: Simon Finlay

A survey of train and bus passengers across north and east Suffolk has shown the majority have praised helpful staff while criticising some services at the same time.

The survey by the East Suffolk Travellers' Association (ESTA) looked at 120 train and bus journeys made by its members in the region during November last year.

A breakdown of the figures showed 92pc of members said bus drivers were helpful or very helpful, 73pc said buses were comfortable and 58pc of vehicles arrived on time.

Buses which did arrive late were, on average, seven minutes behind their timetable.

Members praised the improved reliability of the X2 bus service between Lowestoft and Norwich

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The survey showed 17pc of members criticised bus shelters as inadequate for the number of people waiting at them and there were concerns that some locations did not even have shelters.

The figures for train journeys revealed that 94pc of ESTA members described conductors as helpful or very helpful, 91pc said trains were comfortable, 52pc of them arrived on time or slightly early and, on average, late trains were 16 minutes behind on time.

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There were concerns over tight connections at Ipswich between East Suffolk Line trains and main line services to and from London.

A copy of the survey report has been sent to train and bus operators, MPS and councils in the region.

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