Couple’s disgust at stay in dirty Norfolk hotel
- Credit: Lauren Killiingworth
A young couple have spoken of their disgust and disappointment after checking into a Great Yarmouth hotel they say was riddled with dirt and mould.
The pair were visiting from Peterborough for a treat weekend away in the resort they both enjoyed with their families as children.
Lauren Killingworth, 21, said she paid £130 for the two night break at the Sea Princess Hotel in North Drive.
But on arrival she was horrified to find the hotel was "awful".
She said: "We were meant to stay at this hotel for two nights and didn't even make it through the first night.
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"The hotel was awful, the curtains didn't reach the bottom of the windows, there was dirt and mould around the room and in the bathroom.
"You couldn't open the wardrobe door as the step to the tiniest bathroom was in the way.
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"It was hot the weekend we were in Great Yarmouth and they had the heating on and you could feel it through the floor, making the room even warmer.
"You couldn't even open the windows as the handles weren't attached to the windows and they had been like glued shut.
"So if there was a fire at this hotel, we wouldn't even be able to get out of the window without smashing it."
The digital marketing apprentice said she didn't expect too much because the hotel was "cheap".
Miss Killingworth and her boyfriend Joshua Martin, 21, spent a further £140 on two nights at The Nelson Hotel, which they enjoyed.
"I love Great Yarmouth and would always go back," she said. "I just wouldn't recommend that people stay at this hotel."
Miss Killingworth has accepted £50 from Booking.com as a goodwill gesture.
A spokesman for the Sea Princess Hotel in North Drive said it was aware of the issue but said as far as he knew the problem had been resolved.