Warning: HP computer batteries could catch fire

Emergency services were called to a blaze in Station Road, Aylsham. Picture: Archant Library.

Emergency services were called to a blaze in Station Road, Aylsham. Picture: Archant Library.

Firefighters are warning computer users of batteries which could catch fire.

Cambridgeshire Fire Service says consumers should check whether they are affected by a safety warning issued by the tech giant HP.

In an online statement, HP said: 'These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

'Batteries affected by this program were shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through December 2017. They were also sold as accessories or provided as replacements through HP or an authorized HP service provider.

'Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also providing a BIOS update that places the battery in battery safety mode so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor.'


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