Police admit 999 failings after raid

Police have admitted failing to respond appropriately to a 999 call which left the director of a store to arm himself with a pickaxe handle to confront burglars.

Police have admitted failing to respond appropriately to a 999 call which left the director of a store to arm himself with a pickaxe handle to confront burglars.

Michael Baker, managing director of Bakers and Larners of Holt, has criticised police for taking nearly 40 minutes to respond to his emergency call.

The police apologised and said the case had been “graded incorrectly” and was now under review.

The alarm was triggered at 6.10pm on October 17.

Mr Baker said it appeared someone had hidden in the store. “When the key holder arrived, she was unwilling to enter the building without help and telephoned the police. They said they could not help. As a key holder, was she supposed to investigate a potential crime scene alone?

“She telephoned me and I came in and telephoned 999 and said that I was in the store armed with a pickaxe handle. There was still no response from the police.”

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