Five people were stuck on a fairground ride for almost two hours at a bank holiday gala.
Emergency services were called at 5.40pm after a fairground ride broke down with two men and three children on at the Oulton Broad Gala day at Nicholas Everitt Park in Lowestoft.
They were stuck in the seating rack and suspended five metres off the ground after an electrical failure stopped the ride, a drop tower called the Eliminator,
Organisers tried for almost 40 minutes to get the ride running again, but called the fire brigade for back up after multiple failed attempts.
Paramedics from Ikon Ambulance Service threw bottles of water, ice packs and blankets up to the anxious passengers.
Laura Duffield, an event first responder, said: "We were approached by regency security who were concerned for the welfare of the trapped families, so we attended the scene and liaised with them to get the trapped people water and crowd manage for access and safety. The passengers were very anxious and Ikon, regency and the fire service worked together to ensure the safety and welfare of all involved."
Officers from North Lowestoft and Lowestoft used nine metre ladders to reach the stranded group, and had to secure them in the cab before they were able to force open the safety harness and guide them down one by one.
Courtney Pringle was at the Gala with her family when she noticed a large crowd forming by the ride.
She said: "One of the little girls was really upset but the fire-fighters have calmed her down. They bought her down the ladder first then helped the others. Everyone cheered a lot when they were all safe. It was a big relief."
Lowestoft Station Manager, Andy Jackson, said the crew was happy with the result of the rescue mission.
He said: "All five casualties are on the ground and have been checked over by medical staff. After lifting the safety harness everyone was assisted down the ladder within 30 minutes. This is a rare, isolated incident and people should be aware that fairground rides are generally safe and regulated."
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here