Nursing home found to be good in all areas in latest inspection report

Care Quality Commission

Care Quality Commission - Credit: Archant

A nursing home in Dereham has been rated as good in all areas by inspectors.

The Care Quality Commission (CQC) has just released its latest inspection report on Sanford House.

This concluded: 'People received good quality of care from staff who were well trained, kind and compassionate.

'Staff were polite, thoughtful and treated people with dignity and respect.

'People were able to make choices about their care and they were encouraged to maintain their hobbies and interests to enhance their wellbeing.


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'Systems were in place to protect people from the risk of abuse and avoidable harm. Risks to people's safety had been assessed and actions taken to reduce these risks as much as possible.'

Part of the Caring Homes Group, Sanford House provides nursing care and specialist dementia care for up to 40 elderly people.

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It was given a good overall rating for providing a safe, effective, caring, responsive and well-led care service in the inspection which took place in January.

The report adds there were good daily activities and the food was nutritious and generally well received.

Joan Auton, home manager, said: 'We are all extremely happy at the praise we received from inspectors in the report following their visit to Sanford House.

'All of our team members, residents and families work well together to support each other and it is very pleasing to see that our service has been rated as good by the CQC in every category as well as hearing all the lovely things that residents and relatives had to say about us.'

One resident told the inspectors: 'I think they understand me and I know I can talk to them and explain what I am feeling.'

To find out about people's experience of living at the home inspectors spoke with seven residents and seven visiting relatives. They also spoke with six members of staff that included nursing, care, kitchen and maintenance as well as managers, looked at care records and observed how the care team interacted with each other, with residents and with visitors.

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