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Norwich named as one of the worst places in the UK for broadband

PUBLISHED: 06:00 13 August 2020

Comparison service Uswitch.com, has named Norwich as one of most poorly performing cities in the country for reliable broadband connectivity behind London, Belfast, Brighton and Bristol.
Picture: Getty Images/iStockphoto

Comparison service Uswitch.com, has named Norwich as one of most poorly performing cities in the country for reliable broadband connectivity behind London, Belfast, Brighton and Bristol. Picture: Getty Images/iStockphoto

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Norwich is one of the worst places in the UK for broadband outages a new study has revealed.

Comparison service Uswitch.com, has named Norwich as one of most poorly performing cities in the country for reliable broadband connectivity behind London, Belfast, Brighton and Bristol.

The findings come as thousands of people continue to rely on home internet in order to work or study from home during the coronavirus pandemic.

According to the survey, more than a quarter (28pc) of those polled had experienced an outage during working hours, which Uswitch suggests has cost the UK five million working days and the economy more than £1.5 billion.

It also found that the average home had experienced more than a day - 29 hours - offline in total in the last 12 months.

Uswitch’s research named Bristol as the UK’s outage capital based on average outage time per resident, just ahead of Brighton, Belfast, London and Norwich.

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Nick Baker, broadband expert at Uswitch.com, said: “Close to five million people suffered the frustration of a broadband network outage of three or more hours last year.

“With so many of us still working from home, your broadband going down for even a few hours can be a major disruption with significant consequences.

Mr Baker called on internet providers to better communicate with customers about service issues but also said broadband users should be more active in contacting their provider when an issue occurs.

“Losing that vital link with the outside world is no minor inconvenience,” he said.

“So internet providers who fail to communicate effectively with their customers during an outage can make a bad situation worse if they leave people in limbo, not knowing when their service might be back online.

The broadband expert also encouraged people to make a contingency plan, such as tethering to a mobile, should a broadband outage occur.

The research suggested that more than a third of people (37%) had used their mobile data during an outage, while 5pc used a neighbour’s wifi connection.

However, more than a quarter (26%) said they simply stopped what they were doing and just waited for their broadband to come back online.


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