Norwich City say sorry after season ticket sell-on mix-up

Todd Cantwell of Norwich celebrates scoring his sides 2nd goal during the Premier League match at Ca

Todd Cantwell of Norwich celebrates scoring his sides 2nd goal during the Premier League match at Carrow Road, NorwichPicture by Paul Chesterton/Focus Images Ltd +44 7904 64026714/09/2019 - Credit: Paul Chesterton/Focus Images Ltd

Norwich City have apologised to season ticket holders who received emails saying their tickets for some home matches had been sold to other people.

An unspecified number of people received the email about the buy-back scheme, which allows fans to "sell" their seats back to the club for matches they cannot attend.

The email alarmed some fans, including season ticket holder Bob Jones, 74, from Hertford, who received four emails saying his seat had been sold for matches.

He said: "I was in shock. I rang the ticket office and they said they knew of the problem. They said I wasn't the only one."

A statement on the club's website said: "We'd like to apologise to supporters who have received an email about selling your season ticket(s) on our buyback scheme. Please ignore this message - it is a technical issue from our ticketing provider and your tickets will work for the game mentioned in the email as normal.


You may also want to watch:


"Our ticketing provider has inadvertently resent confirmation of your season ticket buyback request from previous seasons. Please note your personal details have not been shared."

Most Read

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter
Comments powered by Disqus