Norwich Castle Mall Post Office set for move

A post box

A post box - Credit: PA

The Post Office is proposing to relocate its Norwich Castle Mall branch to the nearby WHSmith's store.

Its current site in Castle Mall is around 350 metres from the new site in St Stephens Street.

Staff at the existing branch would move to the new site and wiould continue to be employed by the Post Office, offering the same services as before.

People are invited to have their say on the proposed move in a six-week public consultation that starts today.

Roger Gale, general manager of the Post Office Crown Network, said: 'We are committed to keeping our services on the high street which we know is hugely important to people.


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'This proposal means we can continue to do that, into the future.

'Our customers will be offered the same range of services.

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'Our collaboration with WHSmith helps secure the long-term viability of services for local customers.

'We are making sure we take the right course of action to sustain services for years to come.

'We must adapt to the changing needs of our customers, who want a convenient and flexible choice of when and how they do business with us – whether that is face to face, on the web or through new initiatives such as self-service kiosks.'

Subject to consultation, the new Post Office branch will have seven serving positions, a mixture of one-screened and six open-plan counters and four self-service kiosks.

During the public consultation, which ends on Wednesday 1 June 2016, the Post Office is inviting feedback on factors such as the location, the proposed premises, accessibility or community issues that customers would like considered before a final decision is made on the proposal.

It is proposed the branch would move in August 2016.

Customers can provide views during the consultation on the website: postofficeviews.co.uk

Alternatively email comments@postoffice.co.uk or call 03457 22 33 44 or address a letter to FREEPOST Your Comments.

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