New help points unveiled at Diss train station

New electronic help points have been unveiled at Diss train station as part of a major programme of improvements at the popular commuter spot.

The train station, which lies on the Norwich to London rail line, is the first of their type of be installed by National Express East Anglia (NXEA).

The newly-designed units include a display screen providing information on train arrivals and departures, as well as an in-built help oint where customers can make enquiries via a central information point.

District councillor Tony Palmer, who inspected the station's new additions today, said: 'As chairman of the Diss Rail Station Group, I am appreciative of the many improvements to the station which have resulted from our regular meetings with National Express and other stakeholders.

'The new help point and information screen is a valuable facility for visitors.'


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Other improvements have included a new ramp access, rebuilt steps, more parking spaces and an upgrade of the CCTV system in the car park.

The station is also undergoing a programme of re-wiring and lighting renewal, and its independently-owned coffee shop is being renovated.

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Jackie Gibbs, head of customer service at NXEA, said: 'I am delighted that we have enhanced information provision for our customers at Diss as part of a series of improvements introduced at the station.

'Diss is an important and busy gateway for rail passengers from South Norfolk and the Waveney Valley and we are determined to continue to improve the service we provide for our customers.'

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