N&N wins patients' vote

Norfolk's flagship hospital has been voted among the top 20pc by patients, according to a watchdog report.

Norfolk's flagship hospital has been voted among the top 20pc by patients, according to a watchdog report.

The Healthcare Commission's Inpatient Survey, which questioned 80,000 patients in NHS hospitals in England, found that satisfaction with the quality of care at the Norfolk and Norwich University Hospital NHS Trust was among the highest in the country.

A total of 99pc of patients said they would recommend the hospital to friends and family, up slightly from the previous year.

Almost 90pc of patients surveyed across the 18 trusts in the east of England had confidence and trust in the doctors treating them. Of those, 86pc had confidence and trust in the nurses treating them.

Paul Forden, chief executive at the Norfolk and Norwich University Hospital said: “We are delighted this latest survey once again puts us among the top performing hospitals nationally, in such a wide variety of areas.

“We will be considering the feedback patients have given and looking at how we can improve things further.”

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Neil McKay, chief executive of NHS East of England, said: “This survey is the one that counts. It asks patients about their personal experiences and the results for the east of England show that we have some of the best and most dedicated staff in the whole country. We will continue to strive to improve and make the results even better next year.”

Nationally, the report found a wide variation between hospital trusts when it came to food, help with eating and mixed sex wards. A fifth of patients who said they needed help with eating said they did not get enough, while 58pc said they always had enough.

And the Tories said it showed that 167 health trusts still had men and women on the same wards.

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