The mother of a young girl who suffered a panic attack at the Little Mix concert in Newmarket has said she is 'beyond grateful' to two Dereham heroes who came to her aid.
Dereham Carnival chairman Kerry Doyle and vice chairman Pete Jessop didn't hesitate to use their organisational skills and teamwork to get the youngster out of danger.
Ms Doyle and Mr Jessop were with Mr Jessop's family and friends at the concert at Newmarket Racecourse on Friday night when they saw a girl struggling.
'We had a little girl aged about 11 or 12 near us have a panic attack and she began fainting,' said Ms Doyle. 'Her poor mum was petrified and we were right in the middle of the mosh pit.
'We began to get her to the front but it was a nightmare. I scooped her up and we had to barge our way through the drunken crowds of adults.
'Pete took her as we ran up the stairs to get her to a paramedic only to struggle to find anyone. I sat with her with my hand on hers trying to slow her breathing down.
'I was really disappointed with stewarding and that first aiders were hard to find. Our expectation was that a marshall would have been nearby to radio for help.'
The event organisation has come in for widespread criticism from families saying drunken crowds became violent and trampled over younger fans leaving many traumatised by the experience.
MORE: Families 'disgusted' after Little Mix at Newmarket Nights descends into drunken 'scenes from hell'
Organisers have vowed to review security and apologised to anyone who did not enjoy the event.
Ms Doyle said the event organisation was a 'nightmare' and although it had offered tickets for children as young as five she said it was 'not the place for little kids'.
She said: 'There were far too many people drinking and not caring about pushing kids. Event organisers should have anticipated the amount of young children and put measures in place to ensure they were safe.'
The girl's mother Julie Long took to social media to trace and thank 'the wonderful lady and gent who physically lifted my little girl out of the crowds and ran with her to first aid when she had a panic attack'.
She said she was 'beyond grateful' and added: 'Thank heavens amazing people like you still exist in this world. A kind act never forgotten.'
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