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Milkman Kevin is cream of the crop

PUBLISHED: 14:16 21 June 2006 | UPDATED: 11:03 22 October 2010

RICHARD PARR

It's those little extra thoughtful touches that has made Kevin Pierce the crème-de-la crème of milkmen in the eyes of his grateful customers.

Milko Kevin certainly goes above and beyond the call of duty in making sure his customers are happy - like unscrewing tight beetroot jar lids or popping to the supermarket for their favourite brand of bread and delivering it their door.

It's those little extra thoughtful touches that has made Kevin Pierce the crème-de-la crème of milkmen in the eyes of his grateful customers.

The Fakenham milko certainly goes above and beyond the call of duty in making sure his customers are happy - like unscrewing tight beetroot jar lids or popping to the supermarket for their favourite brand of bread and delivering it their door.

Going that extra mile for customers has made him a firm favourite on his rounds and has now earned him the title regional Dairy Crest Milkman of the Year. He now goes forward to the company's national final.

“Some of my customers suffer from arthritis and find they can't open lids of jars of beetroot or pickle or medicine bottles so they leave them on the doorstep and I undue them when I leave their pint in the morning,” said 49-year-old Mr Pierce, of Hall Close, Fakenham.

It is not unknown for Mr Pierce to discover that the bread he carries on his milk delivery van is not the right brand for a certain customer.

“I will go off to the nearest supermarket, buy a loaf of bread that they want and deliver it to their door. I don't like the thought of them going without something they want, for me the customer has to come first,” he said.

His gold top service has been rewarded by his customers on his rounds - which include areas of Holt, Bodham, Kettlestone, High Kelling, Letheringsett and Fakenham - by nominating him for the award.


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