Lowestoft care home manager insists improvements are being made after residents are left at risk of falls and malnutrition


Picture: ANTONY KELLY - Credit: Archant

The manager of a Lowestoft care home insists measures have already been taken to address concerns raised in a scathing inspection report.

When Cherry Lodge received its Care Quality Commission (CQC) inspection in June, it was given an overall verdict of inadequate, with inspectors saying they found significant shortfalls in the quality of care being provided.

In the report, which was recently published, inspectors said they felt the health, safety and well-being of those in the home's care were at risk, medicines were not being checked to ensure they were stored at a safe temperature and care plans were not reflecting people's current needs.

However, manager Thom Wight insisted he was confident that when the inspectors returned, they would be happy with what they saw.

He said: 'We have been seeking the advice of lots of other health professionals, people in the CQC and lots of other bodies to make sure what we are doing is what the inspectors are looking for.

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'We are particularly looking at care plans and have invested in new computer programmes to make things easier for our staff to keep track of each individual's files and plans.'

The inspectors assessed the home on five key areas - if its service is safe, effective, caring, responsive and well led. Cherry Lodge was judged as inadequate in safety and leadership, with inspectors saying the remaining three all required improvement.

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Following the report, inspectors placed a condition on the home saying no new admissions should be permitted without the written consent of the CQC.

The report said: 'Risks in relation to falls, malnutrition and pressure area care were not being adequately assessed or monitored to ensure people were cared for in a safe way.

'Continuous supervision and control, combined with lack of freedom to leave, indicate a deprivation of liberty, and the provider had not applied for this to be authorised.'

The report also said if the CQC did not see improvement within six months, its registration would be cancelled or its terms varied.

Mr Wight added: 'We have taken the report very seriously and feel we are acting upon it.'

The home on Lyndhurst Road had 19 residents in its care at the time of the inspection, three of whom were receiving respite care.

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