KFC shuts again after ‘urgent issue’ is found

The KFC restaurant on Mile Cross Lane.

The KFC restaurant on Mile Cross Lane. - Credit: Archant

A chicken restaurant forced to close in June over hygiene concerns shut its doors again this week after discovering an 'urgent issue'.

The Kentucky Fried Chicken (KFC) branch on Mile Cross Lane in Norwich has had a turbulent time this summer after its most recent inspection by Broadland District Council food hygiene inspectors, on May 31.

Following that inspection, the restaurant was rated one out of five, with 'major improvement necessary' in the management of food safety.

The next day the branch was closed for deep cleaning, and was reopened within a week.

At the time, Janet Cox, head of health, safety and environment at KFC UK and Ireland, said the temporary closure was made at the branch 'as it hasn't met the high quality standards we demand at KFC'.


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She added all staff members were to be retrained.

But this week the restaurant was closed yet again, while the company says visits from environmental health officers (EHO) have been positive.

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A KFC spokesman said: 'We temporarily closed our Mile Cross Lane restaurant after discovering an urgent issue, but the restaurant reopened [on Friday] morning after maintenance work was completed.

'The EHO visited this restaurant just last week and informed us they were happy with how it was performing.'

The news follows the closure of two other KFC outlets in Norwich in recent months.

The Prince of Wales Road KFC shut in April, with the initial reason given as 'essential maintenance work'. KFC then confirmed in May that the outlet had closed permanently. The Dereham Road store was closed at the end of last year.

In May, a spokesman for KFC said that a new KFC restaurant would now be coming to Norwich, although did not give a location.

'It's very early days at the moment, but we are excited to be working on plans to open a new restaurant in Norwich,' he said at the time. 'We're currently looking for the right location.'

There are two other KFC restaurants in Norwich – at Chapelfield and at Longwater.

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