John Grose wins Kia Customer Experience Award for outstanding performance

Hamish McCowan, left, aftersales director of Kia UK, presents the customer experience award to servi

Hamish McCowan, left, aftersales director of Kia UK, presents the customer experience award to service manager Tracy Phelan and new car sales manager Karl Rogers at John Grose at Lowestoft. Picture: Kia - Credit: Kia

The John Grose Kia dealership's outstanding customer care has been recognised with an award from Kia UK.

John Grose is celebrating winning the Kia Customer Experience Award for the Lowestoft dealership's outstanding performance.

Hamish McCowan, aftersales director of Kia UK, visited John Grose to congratulate the dealership's staff for their success.

Alister Leith, group managing director at John Grose, said of winning the award: 'We had an excellent 2016 and we have some great products from the Kia range which the people of Lowestoft just loved.

'We care about what we do, and we enjoy what we do, and that is what comes across when we meet our customers in our local area. We pride ourselves on customer experience so to win this award means a lot – 2017 is looking bright for John Grose and we're very excited for the year ahead.'

Mr McCowan said: '2016 was a show-stopping year and it wouldn't have been as successful if it wasn't for the hard work all of the dealers across the UK. As a brand, we pride ourselves on not only achieving high sales, but also giving each and every one of our customers the care and support they need, and we're extremely proud of dealerships that achieved excellent results in 2016, so congratulations John Grose.'

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