James Paget Hospital told to pay compensation to patient who waited 42 weeks for treatment
- Credit: Nick Butcher
A hospital trust has been ordered to pay £1,000 to a patient who waited more than 10 months for medical treatment.
Failings at James Paget University Hospitals NHS Foundation Trust were exposed by the Parliamentary and Health Service Ombudsman, which found that the patient suffered frustration and anxiety due to the wait.
Anna Hills, director of governance and workforce at the trust, said she welcomed the Ombudsman's inter-vention.
The patient, known only as Mrs F, was referred for knee replace-ment surgery in July 2012.
But her surgery was delayed, with the JPH claiming this was partly due to a backlog of operations from the previous winter.
You may also want to watch:
However, after receiving a complaint about the lengthy wait, the Ombudsman found that explanation was unacceptable because Mrs F had been referred long after the previous winter pressures would have tailed off.
According to the NHS Constitution, every patient 'has the legal right to start NHS consultant-led treatment within a maximum of 18 weeks referral, unless you choose to wait longer or it is clinically appropriate that you wait longer'.
- 1 Driver who died in A47 crash had medical episode
- 2 Chance to have your say over 4,000-home development
- 3 Plans to open McDonald's on outskirts of town in 2022
- 4 Teen opens American sweet shop in town
- 5 First look as Norwich's new £2.75m recycling centre opens
- 6 Two Norfolk gastropubs named among best in country
- 7 Reader letter: How Roy Hodgson can save Norwich City
- 8 'Ugly' Norfolk pub fight was sparked by act of revenge, court hears
- 9 New women's only fitness studio to open in Norwich
- 10 Mum's relief at Cawston Park closure after 'hideous' restraint on son
The Ombudsman said: 'There were failings by the trust as there was a significant delay in arranging Mrs F's operation and poor communication with her over what was happen-ing with her treatment.
'These failings caused Mrs F unnecessary frustration and anxiety while waiting for surgery and prolonged her pain for a significant
period of time.
The trust has apolo-gised to the patient.
Ms Hills added: 'The Ombudsman provides a valuable service which is helpful in identifying where improvements can be made in patient
She said she was unable to comment further on the story because she 'did not have the patient's permission'.
Mrs F's story was one of several case studies published in a report by the Ombudsman which highlighted the impact of poor service from
public sector bodies.
Have you waited long for treatment?