Investigation underway by First Bus after one of its drivers was spotted eating a packet of crisps while driving an X1 between Norwich and Great Yarmouth
- Credit: Archant
An investigation is underway after a bus driver was seen eating a packet of crisps as he drove down the Acle Straight.
The incident happened on the X1 bus travelling on the A47 towards Great Yarmouth on May 4 at about 5.40pm.
A worried passenger filmed the driver on her mobile phone and sent the evidence to First Bus, the operators of the Peterborough to Lowestoft cross country service, when she got home saying she was furious.
MORE: Police continue to investigate fight which led to a bus driver being suspendedIn an email response, a customer relations agent for First Bus said they were sorry to hear about what happened.
He added: 'I can imagine how alarming it must have been for you. We train all our drivers extensively, and they are well aware of the standards we expect of them at First.
You may also want to watch:
'I would like to assure you that we take reports like these very seriously indeed. Please be assured that using the information you have provided, we have identified the driver and we will undertake a review of this matter.
'While I cannot go into detail as to what specific action will be taken for confidentiality reasons, it will reflect the seriousness of your complaint, in conjunction with the outcome of the investigation.'
- 1 Man dies in hospital after fight near Norfolk pub
- 2 Huge seaside home with indoor pool for sale for £600,000
- 3 The Bill star reveals he has moved to Norfolk and why he loves it
- 4 Queues form at Norfolk petrol stations - despite reassurances over stock
- 5 Petrol stations close nationally as HGV driver crisis worsens
- 6 Spectacle of light with 'Norfolk's biggest ever firework display' announced
- 7 Some queues - but business largely as usual at Norfolk's petrol stations
- 8 SOLD! Royal Arcade goes for £2m MORE than guide price
- 9 Delays on A47 after lorry overturns
- 10 How farm shop grew from honesty-box shed to £1.2m turnover
He added: 'All our buses are fitted with a 'drive green' system which monitors the drivers' acceleration, braking and manoeuvring. If our drivers fall short of the high standards we train them to, the system will alert us by going from green to amber or red. We can then investigate and, if there is a problem, take steps to stop it happening again.'
A First Bus spokesman said the safety of their customers is their highest priority.
He added: 'We do not tolerate any action from any employee that may compromise the safety of our customers. Drivers must remain focused and alert at all times while in control of the vehicle and therefore, we are very concerned to learn of this allegation.
'We have identified the driver concerned and are investigating.'
A spokesman for the RAC said it was not illegal to eat while driving.
They added: 'However, if you present a significant danger while snacking on the move, the police could prosecute you for careless driving if they consider you not in proper control of the vehicle.'